PWM-Retail: Service Challenges (SF-Associate)
About this course
Course objectives
At the end of this course, learners will be able to: -Understand the changes in customer journey, driven by technological advancements
-Recognise the changing customer profiles
-Recognise what constitute service challenges
-Overcome service challenges to enhance the customer experience
Course description
As technology continues to evolve, it brings about many challenges in the
service environment. Customers have access to more information than ever
before, and their expectations are constantly changing. They expect quick
and seamless service, regardless of the channel they use to interact with a
business. To meet these expectations, businesses must constantly adapt to
changing customer behaviour and preferences.
Businesses that address these challenges head-on can differentiate
themselves from their competitors and build strong customer loyalty.
Hence it is important for staff to understand the importance of addressing
these service challenges with the aim to deliver great customer experience.
Target audiences
Retail Associates / Executives