Specialist Diploma in Service Experience Design & Innovation
About this course
Course objectives
This course comprises 2 PDCs, they are: (1) PDC1: Customer Focused Innovation comprises of the following modules:a) Business Organisation & Service Design - 30 Hoursb) Experience Mapping Techniques - 45 Hoursc)Design Thinking & Innovation - 30 Hoursd) User-Centric Design -45 Hours(2) PDC2: Experience Design & Management comprises of the following modules:a) Service Marketing & Customer Behaviour - 30 Hours b) Experiential Design - 45 Hoursc) Organisational Communication - 30 Hours d) Design Project - 45 Hours
Course description
The course is designed to meet the evolving needs of the industry for Service Designers, equipping learners with the essential knowledge and competency skills essential for roles in both design and non-design sectors. This program focuses on imparting expertise in design strategy, business design, UX/UI, design research, and service design frameworks, addressing the dynamic demands of today's workforce. Service Experience Design, an increasingly prominent field, emphasizes thoughtful experiences through a comprehensive and systematic approach. This interdisciplinary practice seeks to train individuals, whether from design or non-design backgrounds, to become Design Enablers for the future workforce.