AI for Business Communication
About this course
Course objectives
Understand the fundamental concepts of AI and its applications in business communication.Learn how to implement AI tools such as chatbots and virtual assistants to improve customer service.Explore the use of natural language processing and sentiment analysis to gain insights from customer feedback.Develop skills in automated content generation for marketing and communication purposes.Analyze case studies to apply theoretical knowledge to real-world business scenarios.Enhance internal communication processes using AI-driven solutions.Gain insights into the ethical considerations and challenges of using AI in business communication.
Course description
This course explores the transformative impact of artificial intelligence (AI) on business communication. Participants will learn how AI technologies can enhance communication strategies, improve customer interactions, and streamline internal processes. The course covers various AI applications, including natural language processing, chatbots, sentiment analysis, and automated content generation. Through practical exercises and real-world examples, participants will gain the skills needed to leverage AI for more effective and efficient business communication.
Trainer Profile
Christopher Pang, Senior Lecturer
Yew Huat Christopher PANG is a dedicated Senior Lecturer at Nanyang Polytechnic (NYP), where he brings extensive knowledge and experience to his students. With a strong background in business management and communication, Christopher has been instrumental in developing and delivering impactful educational programs. Christopher is committed to continuous learning and professional development, as evidenced by his active participation in various meetings and training sessions. For instance, he has been involved in discussions with DNC to enhance AI-based training for writing and editing progress reports.. He has also coordinated with GovTech to integrate their Launchpad platform into NYP's short courses. Christopher's passion for education and his dedication to his students make him an invaluable asset to NYP. His innovative approach to teaching and his ability to connect with students ensure that they are well-prepared for their future careers in business management and communication.
Target audiences
Business Professionals, Marketing and Communication Specialists, Customer Service Managers, IT and technology enthusiasts, students and academics, as well as entrepreneurs and start-up founders.