READING SIGNS AND MOVING MINDS PERSONALITY ANALYSIS FOR INNOVATIVE NEGOTIATION AND CONFLICT MANAGEMENT
About this course
Course description
In our fast-changing world, modes of business may evolve at breakneck speed where endeavours once pursued by hand are increasingly technologized. Yet, there is one element of business that will never change - the human relationships that translate to deals as direct products of successful negotiations, and the continuing cooperation of stakeholders at challenging crossroads through effective conflict management. Through a combination of introductory theory and activity-based learning, this course will impart to learners a blend of innovative yet highly approachable personality reading, psychological and structural negotiation and conflict management techniques that will enable them to be more effective conflict managers in both their professional and personal pursuits.
Trainer Profile:
James Wong, Adjunct Lecturer
Prior to lecturing in NYP, James was an industrial relations practitioner managing employment, contractual and union-related disputes, specialising in the aviation and aerospace industries. In this role, he was involved in the industrial relations negotiations of several high-profile mergers and acquisitions in Singapore.
Passionate about dispute resolution, James is also accredited mediator with the Singapore Mediation Centre.
He holds a BBus in Business Law and Human Resource Consulting from NTU, P.Dip in Employment Relations from the Ong Teng Cheong Labour Leadership Institute, and is an ACTA-certified trainer.
Target audiences
Working Professionals